Frequently Asked Question

General

What is PayDay!?


PayDay! is an easy-to-use and 100% Singapore compliant web-based payroll and leave application. It is designed to meet the needs of small businesses in Singapore. It also removes the hassle and tediousness of computing salary payment and CPF contributions manually, preparing and distributing payslips, collating payroll information for year-end tax reporting, and manual leave management.

Why should I use PayDay!?


PayDay! is an ideal payroll solution for SMEs to process payroll and manage leave confidently at an affordable price. It is very convenient as you can now run payroll, apply / cancel and approve / reject leave anytime and anywhere as long as you are connected to the Internet. You do not need to worry about employment laws and related legislation (e.g. changes in CPF rates) as these will be automatically updated behind the scenes. The entire PayDay! infrastructure is hosted on a highly secured environment to give you a peace-of-mind as you deal with sensitive data.

How different is PayDay! from other payroll systems?


Unlike traditional computer-based payroll software which needs to be manually updated frequently with the latest legislation and rules, our technical team constantly checks and updates PayDay! to be in line with the latest rules and practices.
PayDay! is a web-based payroll and leave application that allows you to run your payroll and manage leave anytime and anywhere. So, there is no need to purchase additional software or hardware to operate it. As long as you are connected to the Internet, you may access PayDay! via any Internet enabled devices. As PayDay! is designed with SME end-user in mind, it is made so simple that no payroll or leave management knowledge is required.

Who are PayDay!’s users?


Most of our PayDay! users are businesses from various industries with an average of less than 50 employees. They have simple payroll and leave policies and thus do not require complex payroll software to process their payroll and manage leave. PayDay! is their obvious choice for the very reason of ease-of-use, accuracy and reliability.

Why PayDay! is better than other payroll service providers?


PayrollServe is focussed on providing the next generation of solutions that help users increase operational efficiencies while reducing overall expenses. We draw on our combined industry experience of over 30 years, technical expertise and business acumen to innovate and deliver solutions. The company firmly believes that technology should work for you, not against you.

Who can use PayDay!?


Anyone, whether entrepreneurs, business owners or accountants, can use PayDay! with no prior payroll knowledge. PayDay! is made simple for anyone who has not kept up with Singapore’s legislative environment on payroll and leave administration. For the non-IT savvy, we have put in place Help Centre to help you along. Furthermore, all unnecessary technical jargons have been removed. If you need help, please contact our PayDay! customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. or +65 6336 8686 for assistance from Monday to Friday, 9am to 5pm.

How can I register for a PayDay! account?


Anyone can register for a PayDay! account for the purpose of their business entity’s use . There is presently no registration fee or activation fee.

As PayDay! Payroll module is designed based on Singapore’s employment laws, only Singapore organizations may find all the features useful.

PayDay! eLeave module can be used by any organization worldwide whose has simple leave policy.

Click here to register a trial account. A valid email address and other basic organization information is required upon registration and activation.

I want to evaluate PayDay! Is there a trial account that I can register and use?


You can easily sign up for a free trial account here.

If you find PayDay! best suited to your business, you just simply activate the monthly subscription at Billing Info page and get started using PayDay! officially then.

In the event that you do not want to proceed with the use of PayDay!, your trial account will be removed after 90 days counted from the account expiry date, and all data will be destroyed.

When I register, I need to specify a Login ID. What is Login ID?


A Login ID is a short textual name that you will give for your organization. Login ID will be used with your password to help you to easily log into PayDay! securely. Login ID can be a combination of alphabets and numbers. For the sake of simplicity and ease of use, we propose that you should use an acronym or a short word that is familiar to you or represents your organization.

I tried to enter my Login ID during registration, but it says that it is not available. Why?


It is either that you have previously registered a PayDay! account with the same Login ID, or another organization has successfully registered and used the same Login ID. If you are sure that you have not registered before, please think of an alternative Login ID that is familiar to you and try again. If you need help, please contact our PayDay! customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or +65 6336 8686 for assistance during office hours 9am to 5pm, Mondays to Fridays.

I have a group companies. Can I register for only one account? How should I do this?


Yes, you can. Just simply create an account first and click on the dropdown on the top left and select "Add new company" to add another company. This function is not available for trial account.

What is account activation?


After registering for a PayDay! account, we require that you “activate” it before using it. “Activation” is another word for “switch on”, and we would like to be really sure that you are using a valid email for this purpose. Activation is relatively simple as following a simple instruction in an email of the same subject made to you. If you need help in PayDay! account activation, please contact our PayDay! customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or +65 6336 8686 for assistance during office hours 9am to 5pm, Mondays to Fridays.

How long does it take to activate my account?


PayDay! account activation is instantaneous. To activate, just follow the email instructions, and choose to either click the link or enter the activation code on our website. After activation, you are ready to go! If you need help in PayDay! account activation, please contact our PayDay! customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or +65 6336 8686 for assistance during office hours 9am to 5pm, Mondays to Fridays.

I did not receive the account activation email. What happened? What should I do?


There is a possibility that your email may be stopped by your email server or land in the SPAM folder. There are many other reasons why emails do not get delivered as mail and security servers try to “act smart” and remove any emails they deemed incorrectly as “out of ordinary”. If you suspect that you do not receive any email, please try the following: Check your email program’s SPAM box and see if it is there Check with your email server administrator to see if the email is “trapped” or filtered at the server side. If everything else fails, please contact our PayDay! customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. or +65 6336 8686 for assistance during office hours 9am to 5pm, Mondays to Fridays.

Does PayDay! come with any mobile application?


Yes, there is a PayDay! mobile application which you can download for your iPhone or Android phones. This mobile application allows employees to view their payslips, form IR8A, apply / cancel leave on the go. Approvers can easily approve / reject application antime from anywhere. For payroll processing, PayDay! should be accessed from a web browser on a computer or notebook instead.

Do you have any PayDay! Partnership program?


If you are keen to become a reseller or partner of PayDay!, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

I pay my employees twice a month. Can PayDay! handle this?


The present version of PayDay! handles monthly payroll and does not cater for multi-period payroll processing.

For which industries are PayDay! catered for?


PayDay! caters for any industries as long as the business has once-a-month payroll cycles.

I have just registered for PayDay! in mid-year, do I “redo” my payroll from January?


You may decide whether to recalculate the preceding month’s payroll, especially if you will like to have a complete year’s payroll computed and captured in the system. Alternatively, you may choose to use PayDay! for any month of the year; any preceding months’ salary and CPF contributions can be manually entered.

If you choose to get started from the past month, each payroll month will be charged once at 50% discount.

Do I need to install any software to use PayDay!?


PayDay! is a cloud-based system, you do not need to install any software to use it. Using the latest version of a web browser from your notebook computer or tablet computing devices, you can use PayDay! confidently.

Which Internet browser programs support PayDay!?


PayDay! supports all the major Internet browsers of today, such as Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari. When in doubt, download and install the latest versions of these browsers.

What are PayDay!’s system requirements?


A web browser program is required to run PayDay!. These are the web browser programs that are supported: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Apple Safari.

What am I supposed to do when my computer crash? Will I lose my data?


Your data will be safe even in the unfortunate event that your computer crashes. PayDay! is a cloud-based system, your data is stored in our secure data centers so you can access anytime and anywhere via any Internet-enabled devices.

How do I pay?


We accept credit cards or payment via a PayPal account.

Is there a minimum subscription period?


No, there is no minimum subscription period or contractual obligation. PayDay! charges strictly based on the package subscription model.

Which smartphones models are supported by PayDay!?


Presently, the PayDay! mobile apps are available for iOS and Android smartphones. The PayDay! mobile apps are free to download on Apple App Store and Google Play.

Can I view other employee’s payslip via the PayDay! mobile app?


No, you can only view your own payslip on PayDay! mobile app.

Can I use PayDay! to process payroll for my part time workers?


Yes, PayDay! can process payroll for your part time workers who are paid monthly.

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